Terms of service

1. Scope and contracting party

These ToS apply in the version valid at the time of the order to all contracts concluded via follower.kaufen. Deviating terms of the customer are not recognised unless the Provider expressly agrees to their validity in writing.

The customer's contracting party is the Provider, whose full details can be found in the legal notice: B A Media Group FZE LLC, based in the United Arab Emirates, reachable at contact@bamg.ae.

2. Subject matter / description of service

The subject of the contract is the provision of digital social media marketing services, in particular the brokering and delivery of interactions such as followers, likes, views and comments for publicly accessible profiles or posts on common platforms (e.g. Instagram, TikTok, YouTube). The specific service owed, its quantity and characteristics result from the respective product and service description in the ordering process. Delivery is carried out in part via specialised third-party providers (wholesale/SMM providers).

3. Conclusion of contract

The presentation of the services in the offer does not constitute a legally binding offer but an invitation to place an order. By submitting the order and selecting the payment method, the customer makes a binding offer to conclude a contract for the services contained in the shopping cart. The contract is concluded upon confirmation of the order by the Provider or upon successful receipt of payment and commencement of delivery. The customer receives a confirmation by email.

4. Prices, minimum order value and payment

The prices stated in the ordering process at the time of the order apply. All prices are final prices; any statutory taxes are shown where applicable.

The minimum order value is EUR 20.00. Orders below this amount cannot be processed.

Payment is made in advance via the payment service provider Stripe using the payment methods offered there. The service is only scheduled for delivery after full and successful receipt of payment. A proper invoice is issued for the order and provided to the customer by email.

5. Delivery and lead times

Delivery usually begins within a few minutes of successful receipt of payment. The maximum processing or start time is typically up to 24 hours. For larger quantities, delivery may be staggered (“drip-feed”). Delays attributable to maintenance, technical adjustments or restrictions of the respective platforms or the third-party provider are outside the Provider's sphere of influence and do not constitute default.

6. Customer's duties to cooperate

Proper delivery of the service requires the customer's cooperation. In particular, the customer is obliged to:

• provide correct, complete and publicly accessible profile or post URLs that match the service ordered;

• ensure that the relevant account remains public (not private) and not blocked throughout the entire delivery and that the target posts are not deleted;

• not disclose any login credentials or passwords – these are not required for delivery and are never requested by the Provider.

If the customer fails to comply with these obligations (e.g. incorrect URL, private or blocked account), the service cannot be delivered or can only be delivered to a limited extent. Any resulting failure of delivery is at the customer's expense; in this case there is no claim to re-delivery or a refund.

7. Permitted use and prohibitions

The customer is solely responsible for the lawful use of the services and warrants that they are entitled to place the order for the target URLs provided. In particular, it is prohibited to place orders for content or profiles that are unlawful, infringe the rights of third parties, or contain unlawful, offensive, harmful to minors, discriminatory or otherwise objectionable content, as well as any misleading or anti-competitive use. The customer is responsible for complying with the terms of use and policies of the respective platforms. In the event of violations, the Provider is entitled to refuse or abort delivery.

8. Warranty and top-up (refill)

The Provider delivers the services with due care in accordance with the respective service description. There is no guarantee of permanent retention of delivered followers, likes or views, as platform-side adjustments and natural drop-off are outside the Provider's sphere of influence. Where a top-up (refill) is offered for a product, the conditions and periods stated in the ordering process apply; within these, any decline is topped up to the quantity ordered. Otherwise, statutory warranty rights apply.

9. Cancellation and withdrawal

Once delivery has begun, cancellation is excluded because the service is digital and delivered immediately. Before the start of delivery, cancellation may be possible on request within the scope of technical feasibility. For consumers, the separate provisions of the withdrawal policy apply; attention is expressly drawn to the early expiry of the right of withdrawal for digital services delivered immediately.

10. Limitation of liability

The Provider is liable without limitation for intent and gross negligence as well as for damages arising from injury to life, body or health. In the case of simple negligence, the Provider is liable only for the breach of a material contractual obligation (cardinal obligation), the fulfilment of which is essential for the proper performance of the contract and on whose compliance the customer may regularly rely; in this case, liability is limited to the foreseeable damage typical for the contract. Any further liability is excluded. The Provider is not liable for damages resulting from incorrect customer information, platform-side measures (e.g. blocks) or non-compliance with the duties to cooperate. Mandatory statutory liability provisions remain unaffected.

11. Term

Contracts for individual services end upon full delivery of the respective service ordered. A single order does not establish a continuing obligation unless expressly agreed otherwise.

12. Final provisions

The law at the Provider's registered office applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer acts as a consumer, mandatory consumer protection provisions of the state of their habitual residence remain unaffected. Should individual provisions of these ToS be or become invalid, the validity of the remaining provisions remains unaffected; the invalid provision is replaced by the legally permissible provision that comes closest to its economic purpose. Amendments and additions require text form.

13. Third-party trademarks

All third-party names, brands and logos mentioned in the offer (e.g. Instagram, TikTok, YouTube, Facebook, LinkedIn) are the property of their respective owners and are used solely for descriptive purposes in order to relate the services offered to the respective platform. The Provider is in no way affiliated with these platforms and is neither endorsed, sponsored, nor authorised by them.